Refund and Returns Policy
At Quick Dispatch LLC, customer satisfaction is our top priority. This Refund and Returns Policy outlines our procedures for handling order cancellations, returns, and refunds to ensure transparency and trust in every transaction.
1. Eligibility for Returns
Products may be eligible for return if they are defective, damaged, or incorrect upon delivery. To qualify, items must be unused, in original packaging, and reported within the specified return period after delivery.
2. Return Process
To initiate a return, customers must contact our support team with the order number and issue details. Once approved, we’ll provide return instructions. Items returned without authorization may not be accepted or processed.
Refund Conditions
Refunds are approved only after product inspection and verification. Depending on payment method, refunds may take up to 7–10 business days to process. Shipping charges are generally non-refundable unless the error was on our part.
4. Non-Returnable Items
Certain items such as perishable goods, personalized products, or clearance items are non-returnable. Please review product details carefully before purchase, as exceptions cannot be made once an order is confirmed and shipped.
5. Exchange Policy
We offer exchanges for eligible items if the product received is damaged or incorrect. Exchange requests must be submitted within the return window and will be processed after we receive the returned product.
6. Late or Missing Refunds
If your refund has not been received within the stated timeframe, please first check your bank or payment provider. If unresolved, contact our support team for further assistance in tracking your refund status.
7. Cancellations
Orders can be canceled before dispatch by contacting customer service. Once an order has been shipped, cancellation is no longer possible, and the standard return or refund process must be followed.
8. Contact Us
For all refund or return inquiries, please reach out to Quick Dispatch LLC via our official website or customer support email. We aim to resolve every issue promptly and professionally.